Contact Us

General Enquiries & Sales


Please note that due to further changes to travel restrictions, there is a slight delay in response times from our customer service team.  We thank you for your patience.

Opening Hours

Times in AEDT

Monday - Friday: 9am - 3pm

Saturday & Sunday: Closed


We take complaints seriously and have a process to work to resolve them as quickly and fairly as possible. If you're unhappy about our products or services provided, please visit our Making a Complaint page.


Claims Enquiries


For emergency assistance, please refer to the contact details below.

online claims

Claims can be lodged from anywhere at any time. The fastest way to lodge a claim is online.   Visit How to Make A Claim to get started. 

Postal Address

PO BOX 6798

Baulkham Hills

NSW 2153


Emergency Assistance

From Overseas

Phone: (+) 61 2 8776 3010


Within Australia

Phone: 1300 884 508

Opening Hours

Open 24 / 7 – 365 days / year

Toll Free International Numbers (emergency only)

UK: 0808-178-5380  

Australia: 1300-884508

New Zealand: 0800-192742

Thailand: 1800 011 857

USA/Canada: 1 855-912-3443

Indonesia: 001 8030 612 053