We at itrek.com.au are committed to protecting your privacy. As a result we take security very seriously to protect both you and us. The details that we collect from you are collected lawfully and in accordance with the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Act 2000. The details are used entirely for the creation and operation of your insurance policy.

The following information should answer all your questions regarding privacy and security.

>> How do we use the information you supply?

1. In order for us to send you a complete set of insurance documents we require your name and address. A contact telephone number is necessary in case a situation should arise where we need to urgently contact you.
2. We also require an e-mail address to send you immediate confirmation of your purchase. By supplying us with an e-mail address you are permitting us to send you policy details of your purchased insurance to the address supplied, and any other messages relevant to your policy.
3. To allow us to issue you with a valid policy we require details of your travel plans and the name of those you wish to insure.
4. For the travel insurance you purchase to be valid we need to know the age category of each traveler, we also ask a couple of medical questions in order to ensure you are eligible for the cover we offer. We will never collect sensitive information about you without your explicit consent.
5. We will never give your information to an outside organisation, unless it is required for the performance of your agreement with us, or it is needed for the purpose of the law.

We will hold up to-date accurate information about you, as a client, which you can check by contacting us. If this information is incorrect we will amend your details immediately on your instruction.

Because of the nature of our product and the destination of your travel, it may be necessary for your well-being for us to transfer your details overseas in order to properly carry out our business. By purchasing a policy that includes the possibility of travel outside of Australia, you consent to us doing so.

>> How do we make your information secure?

We use the very latest, industry standard Secure Socket Layer (SSL) technology. This technology encrypts the information you enter, prevents other computers impersonating your computer and prevents third parties reading or changing your information as it travels over the Internet. If you are unhappy about entering your payment information on- line, then you are more than welcome to call our offices on 1300 884 430 to finalise your booking.

>> In closing

If you choose to enter your personal details here we will not disclose information about you or any of your traveling companions to third party organisations not directly concerned with the issue and operation of your travel insurance. All details will be handled in accordance with the guidelines outlined on the Privacy Commissioner's website www.privacy.gov.au

We will continue to review our privacy policy for your security and any revisions of the policy will be displayed on this page for your information. If you have any further questions about privacy or security then please contact us at the following address: info@itrek.com.au

>> Complaints regarding the handling of your personal information

If you believe your privacy may have been prejudiced, you have the right to make a complaint about the matter.

We suggest that you first contact us to have your complaint addressed by telephone, email to info@itrek.com.au or in writing to the address at the top of this page.

We will investigate the matters raised and respond directly to you.

If you remain dissatisfied by our response then you should then refer matter to the Privacy Commissioner's Office in accordance with the Act.