If the unexpected happens during your travels and you need to make a claim, don't despair.
We've made our claims process as straightforward as possible.
With our new, super simple claims process, your claim could be resolved with just one phone call. Using the Allianz First Call Resolution System, most small travel insurance claims are approved and paid out with just one simple call!
The iTrek Travel Insurance Claims process
iTrek Travel Insurance policies are underwritten by Australia's largest travel insurance underwriter, and the world's third largest insurance company, Allianz Global Assistance. All iTrek policy holders are provided with 24/7 Emergency Assistance.
With the new First Call Resolution System, we aim to settle your claim with just one simple phone call - saving you time and hassle, and getting you paid more quickly than ever before.
Our goal is to ensure all travellers have the personal assistance and care they need no matter where they are and what circumstances they are in.
Allianz Global Assistance carries out more than 670,000 medical assistance and repatriation interventions for travellers each year. Their multi-lingual, travel and medical assistance specialists provide care to travellers from every corner of the globe.
iTrek Claims Contact Details
Within Australia: 1300 725 154
Overseas: (+61)7 3305 7499 8:00am-5:30pm (Monday-Friday)
Download Allianz Travel Insurance claim form by clicking here.
24 hour Emergency Assistance
Within Australia: 1800 010 075
Overseas: (61+)7 3305 7499
Please note that all calls made internationally can be reversed the call charge by calling the international operator and requesting to reverse the charge to one of the above numbers.
iTrek Policies Purchased Prior to 25 July 2012- Chartis Policies
iTrek recently changed underwriter from Chartis. If you purchased an iTrek policy prior to 25 July 2012 and you need to make a claim, you can click here to submit your claim online or alternatively download the Chartis travel claim form by clicking here.