>> How to make a claim?

Full details of how to make a claim are outlined in your policy wording.

When you make a claim we will tell you in plain language what information we need and what we need to do. We will respond promptly to any requests you make for help with your claim and consider and assess your claim in a timely manner.

To access a claim form or submit a claim online click here.

>> What to do if you are not happy with the outcome of your claim?

We are committed to handling any complaints about our products or services efficiently and fairly.

If you have a complaint:

1. Contact Us on Our dedicated complaints line - 1800 339 669.
2. If your complaint is not satisfactorily resolved you may request that the matter be reviewed by management by writing to:
   
   The Compliance Manager
   Chartis
   549 St Kilda Road, Melbourne
   Victoria 3004
3. If you are still unhappy, you may request that the matter be reviewed by our Internal Dispute Resolution Committee ('Committee'). We will respond to you with the Committee's findings within 15 working days.
4. If you are not satisfied with the findings of the Committee, you may be able to take your matter to an independent dispute resolution body, Financial Ombudsman Service(FOS).This external dispute resolution body can make decisions with which Chartis are obliged to comply.

Contact details are:

Financial Ombudsman Service
Phone: 1300 78 08 08 (local call fee applies)
Email: info@fos.org.au
Internet: www.fos.org.au
GPO Box 3,
Melbourne, VIC 3001