Travel Insurance Claims
>> We Aim to Make Travel Insurance Claims Low-Stress
We make lodging travel insurance as low-stress and as fast and easy as possible because 9 times out of 10 you have already endured more than enough stress through loss, theft or accident.
Full details on how to lodge a claim are listed in your policy document, and we will assist you in plain, simple language when you contact us to lodge your claim.
Did you know there are areas of the world that have been declared high risk zones, and where your travel insurance policy may be made void if you travel there? These areas are listed on your policy agreement and include Afghanistan, Cuba, Iraq and Iran, the Congo, Liberia, Sudan and Syria.
DFAT (Department of Foreign Affairs and Trade) give regular updates on each country's security status, so they are a great source to track what's happening overseas. If DFAT have declared a country or region "high risk" or "no go" your travel insurance policy may be void if you also travel to that area. It's simple to keep track of these updates and they can be checked online from anywhere in the world via www.smarttraveller.gov.au
Other areas that could affect your medical travel insurance claim include some pre-existing medical conditions and most extreme sports. If you're not sure, always feel free to contact us when you're getting a travel insurance quote to discuss your plans or any issues. It's way better to know where you stand up front rather than feel let down over a misunderstanding if you need to make a claim. We are contactable 7 days a week, which is another benefit of purchasing travel insurance direct.
If you ever feel a claim has not been dealt with fairly, we encourage you to contact us to discuss your insurance claim, first via our call centre and, if necessary, in writing to our Compliance Manager. As all Australia travel insurance companies are watched over by the Insurance Ombudsman, you are able to discuss any issues with them if you feel our decision was not valid, though naturally we always seek to perform and make decisions on all travel insurance claims in a way that is fair to all parties.